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City of Richmond

Navigating the Website

Viewing the Site
Welcome to the Metropolis of Richmond website. This is a large site so a few tips might assist you navigate to the pages or applications you are looking for.

This help page is intended for desktop, laptop and tablet users with wider screens.

Accessibility
If your computer performs best at higher resolutions and your vision requires larger text you tin can adapt the text size in one of ii ways:

• click the "A A A" icons at the top left of whatsoever page in the top utilities menu (encounter image below);
• or apply your browser tools to zoom in on the page.

If you crave a screen reader, click on the Browsealoud push button. ​

Browsers and Reading PDF Docs
You will require a current browser application and a contempo edition of Acrobat Reader for optimal viewing of this site. Visit the Adobe website to download the free programme.

Logging in to your MyRichmond Business relationship
To view your account information from any page on the website, click on the "MyRichmond" button at the top of the utilities bar.

We hope you lot enjoy exploring Richmond's website. If you accept whatsoever questions or bug, please employ the Customer Feedback form found in the footer to comment, or phone call our Information Desk for assistance during regular business hours.

If you crave assistance with MyRichmond, please visit our MyRichmond Online Help site

Home Page

Returning to the Home Folio
The Dwelling house Page also has a utilities menu bar above the master navigation at the top of the page (see image below). The utilities carte has a link back to the Habitation Page and the footer menu provides useful links to pop topics and useful tools and information as well every bit links to our social media sites. Note that the showtime groundwork photo will alter if yous return to Home during your visit.

Categories and Search Tools
Each content category on the main menu will take you lot to a folio that contains a sub-menu system with categories and sub-categories organized in a system of fly-outs which brand up the sub-navigation menus. Encounter Navigation System below for more information. If yous go far at a department of the site by using a quick link or shortcut take note of the highlighted category in the primary menu at the elevation and the highlighted tab on the sub-carte on the left.

If you lot are not sure what category to choose to find what you are looking for you may try the Site Search. Search Features
Y'all will detect search results in the centre cavalcade, results filtered and organized by site category in the left column, and in the right column y'all volition see search tools and tips, other site searches for our databases, and sometimes you will find a list of links for pages related to your search term(south). These are suggestions compiled by the site administrator. For case the search term schedule may bring up a list of different types of schedules we have stored on the site. The search bar appears is in a central location on the Home Page below the primary navigation bill of fare. On all other site pages, it appears in the peak right corner.

Other Home Folio Content
Warning Letters
Sometimes a message with a brightly coloured groundwork will appear at the elevation of all our site pages with an important notice with regard to public wellness and safe.

Scroll Down for More than Topics
As you scroll down the Home Folio you will find Quick Links as seen at the lesser of the larger paradigm shown in a higher place, and if you go on scrolling y'all will see additional content  equally shown in the sample images beneath including:

• TheNews Highlights with a button link to more News & Information.
• A few upcoming Events and a push button link to our full Agenda of Events Search and another button to Submit an Event to the Calendar or to the an upshot approvals and permitting system.
• Featured Topics near current projects and local issues the City is working on.
• Yous will besides notice a Folio Footer with our address and hours of functioning and several more links to useful and interesting information or tools. This footer appears on every page in our main site. Some of the home page links are repeated at that place to make them accessible from other pages on the site.

 Sample Topic: News Highlights

Continue scrolling down our Home Page to see two more topics similar the ane above.

Page Footer Links and Information
Don't overlook the footer links, they tin exist very useful. In improver to content links the page footer contains the City's address and hours of operation and links to copyright, disclaimer, and link and privacy policies.

Content Pages
Navigation Organisation
When you click on a main menu category topic on whatever page you will open a new page that displays the secondary carte on the left side, some useful links on the right side and the introduction or "Overview" to that section of the website. The Overview page will as well display a link to the site map for that section.

The bluish tab in the Main Navigation Bar indicates you current position overall (and volition tell you if you have moved to another section of the site).

Sub-Navigation Menus
With the exception of the Home folio, and a few others similar this 1, each page displays a sub-navigation menu on the left manus side of the screen.

As you lot move the mouse over the sub-carte items, a highlight displays on the item you are positioned on, and items that display an pointer will fly-out to display additional card levels. Click to brandish the item you lot want to view.

Mouse Tip: Equally you hover over items on the wing-out menu(south), they are highlighted with a yellow icon. Take care to move your cursor to the right or downward in a direct horizontal or vertical line and not on the diagonal. Moving the cursor on the diagonal volition cause the menus to collapse.

In many cases the page you country on will be office of a group of pages on a given topic. Use the wing-out menu to view all the content in that department.

When a menu topic has an arrow on the right, this indicates there are more topics. If yous click on a topic with an arrow pointing right you will be able to view a sub-site card

In some cases more topics available for an area than fit on the fly out menus, in this state of affairs an in-page menu is displayed. For example, in Public Safe, if you used the fly-out menu to select Fire Safety (nether Burn-Rescue, Safety & Prevention) several topics are bachelor as shown following.

Alternatively, you lot click on a sub-bill of fare particular:

Y'all will be taken to a category map for that item:

Quick Links for Popular and Related Topics

On the right-mitt side of each information folio a variety of navigation links display relevant to the section you are viewing. Merely click to display the item you want to view. These links may take you to a pop topic within that department, a related topic in some other section, or a link to another site (external sites volition open in a new window).

The navigation trail (but beneath the Main Navigation Bar) shows specifically where yous have navigated to. Items listed on the navigation trail are links. On the navigation trail, clicking the link for the main page (in the section you are viewing) displays the site map (link to Site Map help).

To display the overview for the section, click Overview on the Navigation Menu on the left side of the screen.

As you read descriptive text, you'll also notice individual words within the text (as well as in page menus) that appear as hyperlinks. Click whatever of these contextual links to display information on that particular.

If y'all click a contextual link, you lot can click your browser's back push to return to the previous folio.

Keyword Search
In addition to searching from the home page, you can perform a keyword search from any content page. But click to position the cursor in the box at the top right corner of the page, and then type your keyword(s) and click Go (or press Enter).

Site Map
The Site Map provides a comprehensive listing of all items available in the content category or sub-category you are viewing. The parent sub-category characterization for any fly-out menu will link to a site map for that subsection when you click on it.

To view the site map for any section in the main menu click the site map link the grey box at the lesser of the overview page. Or click the section title (i.e. Public Rubber) in the navigation trail links under the master menu.

To view the site map for the unabridged site, click the Site Map link at the very bottom of any page in the footer links.

Locating Information
Information can be located in several different ways on the City of Richmond site.

The How Practise I Section
The How Practice I drib listing on the abode folio has a link labeled more that will take you lot to a full page of links to frequently requested pages.

Detect Contacts
Click on the Contact Us link on the dwelling house page to find contacts for departments, oftentimes called numbers, customer feedback and the Richmond Services Directory main page. You lot will also find address information there.

The Services Directory allows you to locate City of Richmond contact telephone numbers by service.

Type a service proper noun in the Directory Search field then click Search, or, click a letter at the top of the screen to browse alphabetically.

Getting Aid and Submitting Feedback
Tips
You will see navigation tips on some pages to encourage you to look at all the topics in a sub-category menu.

Contact Us
Click Contact U.s. at the tiptop right in the utilities card to notice out all the ways yous tin contact u.s..

Submit Feedback
If y'all have a specific area that you'd like to submit feedback on, we invite yous to utilize the online Customer Feedback. At that place is a link in Contact Us and in the footer of every folio as well as links for Report a Trouble or Request a Service.

All of these links connect to our Customer Service Case Management Organisation.

1/16/2019 10:55:25 AM

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Source: https://www.richmond.ca/help.htm

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